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- Al Smith
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- Patrick Lewis
why bdoes my profile state additional $183.00 onon purchased items 770-713-2865
- Jeffrey Huggins
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Do not do this. We were told that the hotels they choose from are very nice. We refused the first place they had given us and were able to get it changed only to find out that other place was also a dump. You get what you pay for. Lesson learned and advising others to learn from my experience. We only ended up saving about $40.00 altogether. Not worth it.
- Teresa Phillips
i have submit twice reservation confirmation request for my trip for arrival July 14, 2013 depart. July 16th, 2013. need a responds asap. via email or 252-363-1413
- Keeshia Richardson
This company lied to me. They told me that I had a 1 bedroom and to fined out all 3 beds were in the same room, living room. When I talked to salesperson he acted I like was the one that did not understand. They stated a 1 bedroom with 2 queen beds and pullout couch. They would not even give me half of my money back so I canceled and realized you cant trust this company
- James Byrd
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my address is 222 SCOGGINS ST ROCK HILL,SC
- Paul Jones
What day do you guys plan on getting my info about reservations I made BUT NO RESPONSE
- Bruce Pitzer
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subit
- Arvin Martin
dont know what you want
- Arvin Martin
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I DID not see address for welcome center
- Nancy Bowden
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They are not "gifting" you anything! You already paid 99.00 for the "privilege" of giving them an hour and a half of Your time to listen to stuff you have already listened to half a dozen times even after you "own" a timeshare, Plus you have to pay an addditional fee of $34. tax. A true "gift" would be an additional $134. to you to listen to their spiel.
- Roger Boerstler
got to have handicape bath room comdation
- Felton Ussery
see everyone on 21 April 2014.
- Frank Burton
Currently on my 6th phone call just to make a reservation. Not impressed or satisfied
- Aleem/ Muhammad
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Please be warned and aware that this company and package is bogus. I purchased 3 days and 2 nights at the Sonesta Resort for 249.00. Upon arriving at the Welcome Center, I was told that my reservation at the Sonesta was changed and that I would now be staying at the Mariott. While disappointed, the Marriot is a 4 star hotel and comparable with the Sonesta so it wasnt a huge deal. My husband and I traveled to the Mariott to be told that we did not have a reservation and they had no rooms available. At this point, Vacation Play/Hilton Head Island Resorts scrabbled to find us a place to stay. They finally placed us in a 2 bedroom, 2 bath condo, at one of their properties, which was roach filled, had hair in the fridge and bathroom, and overall the most "dated" condo that I have seen in a long time. While you are presented with one package, please be aware, that your hotel selection can be changed (in my case downgraded) at any time. This was the worst experience that I have ever had while traveling. Vacation Play are not true to their marketing!
- Sheryl Montgomery
I am having a difficult time getting this company to agree to what was originally offered to me. Be careful.
- Elaine Pallister
I would like to thank Jenni for all her work by helping to find the best trip.
- Ivory L Burney
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we got no gifts for going on touring we found other people did we feel like we were ripped off never use vacation play again
- Marshel Shimmel
I confirmed my reservation and I keep getting prompt to confirn. Will you handle...... We will be coming 4/3/2015 thanks
- James A. Hawkins
I cannot believe that a company that is trying to sell me a timeshare would put me and my family up in a roach infested hotel. The rooms are dirty and smelled like mold, air conditioners leak and soak the rug. The pool area has wasps and roaches everywhere. Not to mention the hallways have live and dead roaches. If they offer this to you for free do not take it. I paid $300 and I am sorry now
- Gerald Geary
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Our vacation started out on a sour note because the sales staff did not share the information about the $150 deposit claiming that i should have read the email. Of course this is sent after we booked and should have been shared during the call. We arrive at the hotel, only to have roaches in our room. They were quick to change our room, but it did not seem as though they were surprised by the sightings. I doubt we will be returning.
- Anthony Kirkland
We had a great experience overall. That means that the good prevailed over the bad. Not everything turns out the way you think but you keep the memories!
- Andres Richner
Trip was horrible!! We were placed in a one room hotel with three children. We were not offered a tour of the island or given any specifics on local attractions! We never even saw the beach. Company only seemed concerned in wanting us to purchase but did not give a reason to want to. We felt it was very boring and a waste of time!! One of the worst trips ever!
- Antonio Wooten
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call call buck2564768312
- Jason McElroy
test from VP webmaster
- Ralph Durham
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At the time of offer there was no mention of other fees ($14 in tax per night) and I was also told it was for 3 days (not given exclusions). This is also non refundable......
- Roland Jones
Will you be so kind to confirm by e Mail that cancelation will not be refunded, I need that whem you try to sell me time share, bussiness with that kind of company I will not be involved. we will shaw up with negative mind, and never be in touch with you more, I are sending BBB information about your contract term. Have a good day. Axel
- Axel Asp
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send me my $122 refund to Mark Smith 7509 Marlbrook Drive Charlotte, N.C. 28212 You have a very rude staff working for the company,and because of this I know longer want this Vacation Packages.
- Mark Smith
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Horrible customer service!! We purchased a package and booked only to find out a month later that the hotel is not available for the dates requested. We are then offered a different location that, upon review, is sub-par and undergoing renovations. Pictures show roaches crawling all over the place. We are told we can upgrade to a different hotel for an additional $150. Why would we do that when we already paid a price for our original package. The representatives will not work with you. They are extremely rude and will not allow you to talk to anyone else. We are extremely unhappy and now not able to take a family vacation this year that we had already set aside the time for and requested the time off from our jobs.
- Sandra Bembry
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- Patti Eikenberry
we agree to everything and we are in all the guidlines.
- Robert Jolie
I will never book with vacationplay again didn’t get the package that was originally book they took my money and downgraded my room!! I will book with Westgate from now on!!!
- Shamika Taylor
Beach House is great for college age to young adult. Location is awesome and atmosphere casual with good beach entertainment. Amenities in rooms could be improved—-showers, toilets, WiFi and work was being done in common areas to improve but at high traffic times.
- Susan A. Miscia
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JoEllen Knowles Attachments 3:17 PM (2 minutes ago) to 17703650510 Dear Sir or Madam, I tried calling the above number, 843-779-8035, to cancel my Monday, September 10th arrival at Palmera Welcome Center - Park Plaza Center - 33 Office Park Rd, STE 218, Hilton Head Island, SC 29928 (In the Park Plaza Shopping Center, next to the Park Plaza Cinemas). No one answered the phone and I left a message for someone to call me. South Carolina Governor Henry McMaster has declared a state of emergency for the entire state, so I will not be able to arrive on the scheduled date of September 10th. I will await a call from a customer service representative to reschedule my vacation and arrival time.
- Jo Knowles
This is the most beautiful place ever no more Calgone take me away it is “Hilton Head Island take me Away”
- Franklin Turner
Thanks for all the info.you have sent to help us upon our arrival. We aew excited!
- Shay Stell
Confirm
- Mike Fritts
This whole deal is a scam
- Kim Lynch
Cant wait... Thank you , very much. Kym and Frank Butler.
- Frank Butler
Bullshit ass vacation spot! I paid in full for a vacation a year ago and it’s still valid! I’m not in a relationship with the same person anymore also we don’t have the same address so I lose the entire package and my money until I can find someone to change their address on their ID m! BULLSHIT! Never again! Can’t force people to stay together and take s trip!
- Calvin Pittman
unable to track online reservations and told i had to pay more , refused to elevate or make reservations without more money sad :(
- James C. Vail
I confirm my trip for July 4th three the seventh
- Margo Smith
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I’m really looking forward to this vacation trip
- Margo Smith
I have t even taken this trip yet and I’m skeptical because this is the second time around trying to take advantage of this offer they called me with and like the first time in 2017 I was promised things over the phone that I didn’t get and now in 2019 they called trying to re-book us for the same trip we never took before because they wouldn’t give us a refund and now they called with the offer stating I could pay $50 then $17 to get the vacation back... then Cindy offered me a $60 visa and $40 gas rebate over the phone now I see my reservation online and it doesn’t mention that at all so I spoke w Cindy and she fast talked me off the phone and said she would call me back I haven’t heard from her yet! Although we haven’t taken our trip YET! I just want buyers to be aware of the film flam this far. I will update after actually taking our trip!
- Bobby Chambers
Not a good company do not stand by there package and want you to pay more money for every change. Booked on line to request a day never received information and then you call and they want 35 dollars cause you booking within 2weeks.. after we already paid 29 to extend it anyway..... will not recommend vacation play to anyone...not to mention Melissa had a bad attitude and no customer service.....
- Arthur Woodley
Cant waite to be there!
- Charlyn Miller
I called and spoke to Lisa regarding my $89 for my stay that was supposed to be refunded to me once my stay was completed. Lisa tells me the way I am refunded is with the presentation “Gifts” of $40 gas card and $60 visa gift card. That is not what was told to me at the time of booking. I was supposed to be refunded the stay amount $89 and receive the gifts as a thank you for traveling. Lisa was also rude and hung up on me. I insisted on speaking to someone else as she was talking to someone else in the background, but she said she was the only one I could speak to. UNACCEPTABLE!
- Rhonda Coates
Never again so much bull please remove me from this advertising crap.
- Everton Wint
Hello, we are expecting a 3BR condo for a Tues check-in, but info looks like a hotel room with Thur or Sun only check-in. The info is inconsistent. Pls confirm 3Br Tues checkin
- Murrell Blackburn
Need to reschedule
- Audrey Craft
I have to cancel the trip to Hilton Head 22 March to 26 March because of the Corona virus Please give me a update so you have this e-mail Angel Bettendorf
- Andy Bettendorf
These dates have been cancelled. Sorry.
- Frankie Holland
Beautiful
- James Person
Brand new upgrades and the front desk personnel were the best!
- Mark Benio
Was a nice stay, very peaceful and relaxing room and view. I say just a few cons like pool not clean, a very rude overnight front desk associate. Overall it was good and I would recommend to others.
- Quatisha Green
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Notified of pet! Denied that pet was confirmed! Charged additional fee! SCAM
- William Gregory Brown
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The hotel was very large and accommodated the 4 of us very well. There eere 2 hiccups one where the shower leaked profusely ( that was corrected in a timely manner by a sweet man named Bill) and the garbage disposal leaked which we found out on our departure date The staff and employees wer super friendly, ver accommodating and answered all of our questions. For instance we were told we could not bring a dog by the booking company and yes we asked. Only to find out we could. We were told it would be possible to get a 2 bedroom suite only to find our you could only get a 2 queen beds suite hummmm. None of this was by the folks at the actual hotel. We also got shorted on our 50.00 rebate and found our when calling the jazz club that they are booked through September 2022 which is when the 50.00 dinner for two expirrs. So to sum it all uo yes, we would go back to 12 park lane in Hilton Head Island and no we would not do a palamera promotion vaction. Noq I must say jrff from the Caribbean was a fine salesman who didnt tell us we were eligible for a military discount. Thank you very much.
- Vicki
We were to receive a gas reimbursement after to leaving the resort and no one followed up with sending by email, we paid all the the extra fees and no promise did not come through.
- Larry D. Gray
I was charged twice for the same vacation. I called and someone was supposed to call me back and review the tape and never did. I am now fighting to get them to return $300 since I paid twice for the same vacation.
- Myrtle Jones
Do not book through this company. They get you to sign up and then charge you for fees that are not even listed anywhere in their offer. Total scam!!!
- Jamie Banos
Very disappointed. Pool and hot tub closed and was not advised even though I specifically asked prior to the trip. No pillows for the fold out couch and was advised to come back the next day to see if maybe they could find some.
- Tina Andrews
Very disappointed. Pool and hot tub closed and was not advised even though I specifically asked prior to the trip. No pillows for the fold out couch and was advised to come back the next day to see if maybe they could find some.
- Tina Andrews
HORRIBLE. WAS LIED TO. THIS IS A SCAM. DO NOT DO BUSINESS WITH THIS BUSINESS. WE WERE SCAMNED OUT 320 BY THIS CO. AND THEN ANOTHER 500 BY THE HOTEL THEY PUT US IN AND WE DID NOT EVEN STAY ONE NIGHT. REPORTING TO BBB AND AUTHORITIES
- Jamie Kimbrell
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Is this trip for 5 nights or 3 nights? I thought you said it was for 5 nights.
- Emmett O. Davis
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Who do i contact to change staying location
- Marvin Brown